BILLING
Refund and Cancellation Policy
Last updated 2 September 2026
Subscriptions
You can cancel at any time. Cancellation stops renewal and access continues until the end of the paid period. We offer a full refund of a first subscription payment requested within 14 days, provided the account has not exported finished media. If exports have been used, we will assess a fair proportionate refund and your statutory rights remain unaffected.
Minute packs and add-ons
Unused minute packs may be refunded within 14 days of purchase. Used minutes and completed setup or managed services are not normally refundable, except where required by law or where the service was not supplied as agreed.
Failed exports and duplicate charges
A failed export should not consume minutes. If it does, contact support and we will restore the minutes or refund the affected charge. Duplicate or unauthorised charges will be investigated promptly.
How to request a refund
Use the contact page with your account email, payment date and reason. Do not send card details. Approved refunds are returned through Stripe to the original payment method; bank processing times vary.
Contact
Voxline Studio operates from 144 Wheeler Street, Birmingham, B19 2HB, England, United Kingdom. Use our contact page for support, privacy, billing and voice-consent requests.